Our Operational staff and Control Room colleagues are vetted and performance managed. They have, as a minimum, received work related field and classroom based operational, internal processes, use of equipment and basic legal training. In addition, we have an extensive suite of guidelines, policies and procedures linked to every area of our activities. They include, but are not confined to Corporate Social Responsibilities, Data Protection, Dealing with Confrontation, Diversity, Equality & Inclusion, Health, Safety & Risk Management and Safeguarding Children & Vulnerable Persons. If certification or a qualification is required to perform a role or activity, it will be in place. All partner contractors are similarly vetted before they are allowed to work with us.